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Frequently Asked Water Questions
Does my drinking water contain fluoride?
        Yes, all New York City tap water contains fluoride. In accordance with Article 141.08 of the New York City Health Code, DEP, as the New York City water supplier, adds a fluoride compound that provides our water supply with a concentration of approximately 1.0 part per million (ppm) fluoride. Fluoridation began in 1966.

Is New York City's water "hard"?
        Hardness is a: measure of dissolved calcium and magnesium in the water. The less calcium and magnesium in the water ("soft" water), the easier it is to create lather and suds. Depending upon location, the hardness can be LO grain/gallon (CaCO3) for the Catskill/Delaware System, and 5 grains/gallon for the Croton System. New York City's water is predominantly "soft".

At times, my drinking water looks 'milky" when first taken. from a faucet, but then clears up. Why?

        Air becomes: trapped in the water as it makes its: long trip from the upstate reservoirs to the City: As a result, micro bubbles of an can sometimes cause water to appear cloudy or milky. This condition is not a public health concern. The cloudiness is temporary and clears quickly after the water is drawn from the tap and the excess air is released.

At times I can detect chlorine odors in tap water. What can I do about it?
        Chlorine odors may be more noticeable Mien the weather is warmer: Chlorine is a disinfectant and is added to the water to kill germs. The following are ways you can remove the chlorine and its odor from your drinking water:
        circlebullet.jpg        Fill a pitcher and let it stand in the refrigerator. overnight. (This is                the best way.)
        circlebullet.jpg        Fill a glass or jar with water and let it stand in sunlight: for 30     
        circlebullet.jpg        Pour water from one container to another about 10 times.
                Heat the water to about 100 degrees Fahrenheit.
        circlebullet.jpg        Once you remove the chlorine, be sure to refrigerate the water to               limit bacterial regrowth.
The aerators in my home are clogging with pieces ea small, whitish material. What is causing this to occur?

        This problem may be accompanied by a significant drop in water pressure at the affected faucet in addition to a decrease in your hot water supply. The culprit is the hot water heater's "dip-tube." This is a. long internal tube that delivers cold water to the bottom of the hot water heater tank. The tube, which is composed of polypropylene, may disintegrate. The problem affects approximately 16 million water heaters manufactured between 1993 and 1996.

Sometimes my water is a rusty brown color. What causes this?

        Brown water is commonly associated with plumbing corrosion problems inside buildings and from rusting hot water heaters. If you have an ongoing problem with brown water, it is probably due to rusty pipes. It is recommended that you run your cold water for 2 - 3 minutes if it has not been used for an extended period of time. This will flush the line. You can avoid wasting water by catching your "flush" water in a container and using it to water plants or for other purposes. In addition, brown water can result from street construction or water main work being done in the area. Any disturbance to the main, including the opening of a fire hydrant, can cause pipe sediment to shift, resulting in brown water: The settling time will

Should I buy bottled water?

        You do not need to buy bottled water for health reasons in New York City since our water meets all federal and State health-based drinking water standards: Also, bottled water costs up to 1,000 times more than the City's drinking water. Consumers should look for the NYSHD CERT# on labels of bottled water, and consumers can access additional information on New York State certified bottled water facilities within the entire United States that can be sold within New York State at

Briarcliff Manor Village Hall, 1111 Pleasantville Road, Briarcliff Manor, New York 10510
Phone: 914.941.4800 Fax: 914.941.4837
Hours: Monday - Friday 8:30AM TO 4:30PM